Remote working, remote teaching, remote trading… will most likely become a growing trend in the coming years. As is known, Covid-19 has completely changed the way we live and work, even creating a new trend: working remotely.
We have gone through the adaptation phase and now the goal is to ensure long-term effectiveness.
Work from home/remote but still ensure efficiency, especially in customer service related jobs such as customer care and business. Therefore, it is necessary to develop a standardized process from the beginning so that it can be applied whenever needed without taking time to optimize.
Using online tools will ensure that customer communication remains seamless. However, there will be management problems. For example, with calling, using a personal device without a business number will be unprofessional and harder to reach customers. At the same time, it is not possible to understand the specific exchange process between the customer and the consultant only through one-way reports, it will need call recording files for analysis and optimization. Meanwhile, these recordings can amount to thousands and millions of files at a time, which will require an integrated repository ready to be saved and managed for research, planning, mining purposes. create…
As such, it requires the tool to integrate many quality monitoring features, improve professionalism, and still allow flexible working anywhere.
This is also a good opportunity to do “testing” in a real environment, helping businesses find better ways to work, interact, collaborate when working online, and improve customer service effectively. over different working channels.
The virtual switchboard/call center solution uses a private number to help professionalize the customer care process even when working remotely.
Even when not working online due to the impact of restrictions, there are still some work characteristics where employees cannot be present at the office regularly to listen, call, take care, and handle problems. for customers.
However, sales staff/customers can actively call to close sales or take care of customers with personal devices at home and still be professional with their own number and integrated CRM system that is no different from doing business. work at the office.
No need for bulky devices or desk phones like traditional PBXs, BizFly Call Center virtual switchboard minimizes working devices for users. The essentials to start working from anywhere are just an internet connection and a phone or personal computer with software installed – using the VoIP (Voice over Internet Protocol) model.
Businesses still have full control over the work whether employees work from home or outside. By reading statistical reports on the number of incoming and outgoing calls, call recordings, etc., businesses will grasp customer needs, customer problems, as well as support quality. .
Not only integrating CRM, connecting tools such as Drive, email marketing, chatbot… allow managers to set up and operate a smooth, seamless and efficient multi-channel workflow.
Not only increasing professionalism and efficiency, the solution also helps businesses save costs, reduce effort for optimal operation.
The cost problem is always a concern of businesses. This is also the reason why the application of powerful technologies that consume less resources is always appreciated by businesses. Not only possessing a system of superior features and a stable platform, the BizFly Call Center virtual switchboard service also offers many cost incentives:
– Offer up to 6 months use
– Free unlimited internal calls
– Free 5GB call recording storage
– Unlimited number of extensions
– Manage outbound call rates for each extension or for the entire switchboard
– Save cost of calling out compared to traditional analog PBX (up to 30%)
– Integrated Click2Call to call free from the web.
– Security features, supporting TLS to connect to the switchboard to secure calls
– Automatic call to notify TeleSale / Customer Service Call Center.
BizFly Call Center is a comprehensive PBX solution for businesses developed by BizFly Cloud and operated by VCCorp. BizFly Call Center is applied to a variety of fields: Real Estate, Banking, Online Game, Booking, E-commerce…
In addition, BizFly Cloud also develops and supports SaaS solutions: Drive, email marketing, chatbot… allowing to integrate any tool after just a few steps when needed.
BizFly Cloud is currently one of the five providers that fully meets the information security criteria, the set of criteria of cloud computing platforms for argument transfer, e-Government/E-Government building. certified by the Ministry of Information and Communications. BizFly Cloud is currently a cloud partner of many large corporate customers: such as VTV, Vingroup, Dat Xanh Mien Bac, Thu Cuc, Ahamove, Sapo, Thu Cuc Aesthetics, VNtrip…
Register to experience and receive attractive offers for BizFly Call Center solution at: https://bizflycloud.vn/call-center
Support hotline: 024 7302 8888 / 028 7302 8888
BizFly Cloud – IT infrastructure for digital transformation
Source link: Taking care of customers, selling at home / remotely is still as effective as in the office with a virtual PBX solution using a private number
– Emergenceingames.com
