Fallout 76 players are getting refunds even though Bethesda says no to it

Bethesda has warned people before Fallout 76 announced that the game would have some bugs during beta, but they’re still back in the final release. Although Fallout 76 There are moments of voyeuristic discovery, the game is full of errors.

Some players Fallout 76 tried to refund the game when the game error as well as the hardware problem was having problems. However, the unusual behavior of refunds is causing difficulties. Some players received refunds for their copies, according to several sources on Reddit, but others like ZPKane or IAMA_Plumber-AMA said their requests were denied.

What is confusing here is that Bethesda does not comply with the terms of service of ZeniMax (Bethesda’s parent company). The terms of service say downloaded content is “non-returnable, exchangeable or refundable” once it has been used, but circumstances may be “approved by ZeniMax or required by law”. And Bethesda seems to have accepted some of the cases, but why and under what circumstances is unclear.

Is not refunding when players make too many errors a scam?

On Monday, the law firm Migliaccio & Rathod LLP announced it was “investigating Bethesda Game Studios for releasing the game too many bugs, Fallout 76.

“Obviously a few minor bugs are something that can happen in most new game releases, Fallout 76 released with the 56GB patch showed the first problems in the game,” the law firm said. “Gamers are trying to get refunds because the game has so many bugs that it can’t be refunded because they downloaded the game. These gamers won’t be able to play the game until Bethesda fixes it.”

The company said in an email that they had begun an investigation when it became clear that Fallout 76 debuted in worse condition than expected. We’ve learned that many game buyers believe they can get a refund, and in an attempt to do so they are turned away. If what they say is true, then this is a typical consumer scam.”

The lawsuit may not go anywhere but will definitely demand justice for the players

“Some types of unfair and deceptive businesses include missing important item information such as: not attaching information about defective or substandard products (such as refunds) and can’t keep promises about product quality. These examples are similar to what users Fallout 76 are experiencing. We’re still finalizing our legal strategy, but we’ll be suing in federal court by the end of the week.”

But Richard Hoeg of Hoeg Law told GameDaily.biz that the success rate of the case is close to zero. “In general, software is not sold to users, it is a license. Therefore, the use of the software is completely dependent on the terms of the license contract,” explained the lawyer. Some countries have a more friendly refund policy – ​​like the case between the Australian Competition and Consumer Commission and Valve (Valve was forced to add a refund policy).

The Migliaccio & Rathod investigation has drawn publicity, but it won’t make any sense until the lawsuit begins.