The computer does not accept the phone

Connecting via USB is one of the most popular ways to exchange data quickly. People can use the cables to connect their smart watch, music player, phone and tablet to a PC or laptop. If the connection between them is incorrect, a familiar message will pop up: “USB device not recognized”

The computer does not accept the phone.

Fortunately, users can solve this problem without any special skills. In this article, let’s find out how to fix the error that the computer does not recognize the phone.

I. The reason for the problem with the USB port

– Equipment mechanical damage (need repair);
– There is a problem with the USB port, cord or hub;
– The computer does not have the appropriate drivers or new updates installed.

II. How to fix the error that the computer does not recognize the phone

1. Mechanical failure of the device

You can check your phone and computer by connect phone to computer other. If either device is damaged, you can repair or replace it.

2. There is a problem with the USB port, cable or hub

If it’s not the device’s fault, you can check the USD port, cable, and hub by:

– Clean the USB port;
– Check the status of the USB controller via Device Manager. An exclamation point or a cross means a controller error;
– Use new cables;

3. Missing required software

The error of missing necessary software can occur after you connect your phone via USB cable and the system gives an error that identifies the device but still charges the battery. In addition, another possible cause is that you are using an old version of Windows that does not support modern utilities.

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If the computer has install Windows 10 but still not recognized the device, you can try below:
– Open Device Manager;
– Search for an unknown gadget in the list of connected devices;
– If it does not appear in the Other devicesselect Update drivers in the menu;
– If an unknown device appears in the list Universal serial bus controllers, open the menu by right clicking. Select Properties >Driver >Roll Back Driver / Uninstall Device (when restore doesn’t work). Updating the hardware configuration can get you rid of the “USB device not recognized” error in most cases;
– In tab Power Managementcheck that the system allows turning off the device to save power, or is not enabled in the list of connections named with the USB prefix;
– Remove unnecessary drivers from other devices.