How to use Hi FPT, change Wifi password, send support request

Not long ago, FPT Telecom released Hi FPT application on mobile phones to help users use FPT network more conveniently. With Hi FPT, you can view information or solve any problem right on your phone.

Hi FPT – The support application of FPT Telecom on the phone

How to use functions on Hi FPT

To be able to use the functions of Hi FPT, you need to have the software on your phone, if you don’t have it, please follow our link below. Start the application on the phone and proceed to log in to the account as usual, the account is the phone number that you have registered on the contract with the previous carrier.

– Link to download Android version: Hi FPT for Android
– Link to download iOS version: Hi FPT for iPhone

1. How to change password and restart wifi

Right at the main interface of the Hi FPT application, you select the management section of your Modem device. In this section it gives you the parameters, status, connected devices, the amount of space you have used … and a lot of other information.
– Click on Restart Modem if you want to do a full reset.
– Click on Turn off Wifi lock wifi mode on Modem if your Modem has this mode.
– Click on Change Password if you want to change new wifi password.

2. How to send support requests, look up fees and procedures.

This is the feature most supported by customers and FPT Telecom has received a lot of requests through this feature. You choose the function Support right at the main interface of the application =>Send require and the network operator will support for the following reasons:
– Can’t use Wifi
– Unable to access the Internet.
– Network glitches.
– The transmission line lost signal.
– Equipment warranty.
– Cannot use FPT TV services.
– Other (self-enter the content).

In case if you want to support the fee, at the main interface select the function Support support =>Postage As shown below, FPT Telecom will support you with the following contents:
– Fee information.
– Change the toll collection address.
– Other requirements (self-enter the content).

As for procedural support, on the main interface of Hi FPT select the function Support =>Procedure and you get support on the following issue:
– Relocation.
– Change Email to receive information.
– Upgrade service pack.
– Other requirements (self-enter the content).

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Thus, Taimienphi has just shown you how to use Hi FPT to change your Wifi password and send other support requests to FPT Telecom, a function that few carriers have until now. Any other questions related to the article, please commnent in the comment section below, we will answer your questions as quickly as possible.