Summary of common Viettel modem errors

In the process of using Viettel fiber optic network, users sometimes encounter some unforeseen errors that hinder as well as interrupt their internet access. Instead of calling the hotline 1800 8119 directly and waiting for a technician to come and fix it, you can fix the problem yourself directly on your modem. With the following article summarizing common Viettel Modem errors, Taimienphi will introduce as well as give a fix to help you continue to access the internet in the fastest way, let’s follow along.

Summary of common Viettel modem errors

1. Modem error with the message “Your internet connection is currently failing”

For users when installing Viettel network, in the process of using the internet, they receive a notification Your internet connection is currently failing No matter how many times you press the Reboot button as instructed, the results are still not positive, it may be because your account has been blocked one way due to a debt debt, so you cannot access it and you have to pay the debt monthly package. to be unblocked subscriber direction.

However, in case you have paid the fee in full and still encounter this situation, you can check through the specific signal lights on the modem as follows:

– Check the Power light: This is the light that shows whether the device is working or not, if the light is off, it means that your modem is broken, which leads to the internet connection being unable to take place. However, in case the Power light is still on but you still can’t connect, it is likely that the reason is long-term operation, so the modem has been suspended. At this point you need to handle it by unplugging the power cord and waiting a few seconds and then plugging it back in. If it’s still not possible, check other indicator lights.
– Check PON and LOS Lights: These are 2 signal lights that modem users must also regularly pay attention to. The signal that the fiber optic cable signal in your living area is having problems is that the PON and LOS lights will display red. Because it is the reason of the transmission signal, you cannot affect it and the solution at this time is to call the hotline of the Viettel switchboard at 1800 8119 for help. In case these 2 lights still display green normally, the problem is not your transmission.
– Check Internet lights: This is the status light of the Internet connection sending and receiving data, usually green and flashing green. On the contrary, if the light is off, your signal has a problem, it may be due to a broken wire or the connector is not tight…
– Check Wifi light: This light informs the status of Wifi signal transmission and reception, just like the Internet light, the normal operating status is green or flashing green. If the light does not work, users should check whether the wifi network is turned on or not, usually if you use a wire you rarely pay attention to this connection.
– Check LAN lights: Displays information when connecting wires between the computer and the modem. If not, users need to check the LAN wire and 2 contacts including 1 connector with the modem and 1 connector with the computer. In case the normal wire port is in good contact but still cannot access the network, you need to check whether the network card on the computer is installed or not.

2. Modem error with message “Your connection is not private”.

The error “Your connection is not private” is a fairly common error when users surf the web or access the modem’s 192.168.1.1 address and encounter a security error message as shown below.

To fix this error is also quite simple, you can do the following:

Method 1: Temporary fix

This error usually appears when the website uses SSL (HTTPS instead of HTTP) method for more security but fails. Then you can fix it temporarily by clicking on Advanced and selecting Continue to access …. (unsafe).

For Macbook using Safari browser, you do the same and press Continue as shown below is accessible.

Method 2: This error can also happen because the date and time on your computer system is wrong (out of CMOS battery or because you just reinstalled Windows and the time is in a different time zone). The browser then sees this as unusual and does not allow access to the HTTPS method. To adjust the date and time on your computer, you can refer to the article on how to adjust the computer time that Taimienphi instructed earlier.

Above are all common Viettel modem errors as well as how to fix them that Taimienphi wants to share with readers. Hopefully in the process of using Viettel internet connection, unfortunately, if you encounter one of the above errors, you can fix it yourself instead of waiting for technical staff to come and fix it.

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In addition, in the process of using the internet, many people want to change the settings such as changing the wifi password to prevent strangers from accessing and affecting the network speed used. There will be many ways to change the password such as using a computer or a phone, and to be more intuitive, please refer to the instructions on how to change the wifi password with a phone – a device that almost everyone knows now. Yes. Good luck.